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Reward Types

Reward Types


KLS offers Internal Rewards (aka offers) in Webhooks MVP:

Internal Rewards

An internal reward is used solely in conjunction with reward-based promotions.  The issuance method and point-related specifications are governed by the associated promotion.  Depending on their use, they may be referred to as coupons, vouchers, or other member-friendly names.

Reward Lifecycle (aka Status)


Status: 1 Active

When a reward is issued, its state is “Active”.

Rewards typically are presented (Issued) to members, who redeem them to receive value.

When a reward is issued, it is assigned a unique Reward ID which is associated with a Member ID. If required because of the reward configuration, points are used to “pay for” the reward from the member’s point bank, reducing the member’s available point balance.

Rewards that are active can be re-delivered, to support a corner use case where the reward has been lost or misplaced.

Status: 2 Redeemed

When a reward is marked as redeemed, the reward lifecycle is complete.

A redeemed reward can be reversed (and returned to Active status): ReverseRewardRedemption 

A redeemed reward can be canceled (any points used for the reward issuance are returned to the member): CancelMemberReward 

 

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Please note: All external Kognitiv Loyalty links and references are directed to US datacenter unless specifically noted.

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