Intended Application
Sends a public case entry to the specified Email address.
Notes
- A predefined case reply can be used as "entry text" by passing %CASE_REPLY_#% where "#" is the internal Id for the case reply.
Input Parameters
PARAMETER |
DATA TYPE | DATA REQUIRED? | FORMATTING | NOTES |
---|---|---|---|---|
WS Security Token |
Alphanumeric |
Yes |
|
|
Case Id |
Numeric |
Yes |
|
|
Case Category External Reference |
Alphanumeric |
No |
|
If specified, will change the existing external reference. |
Case Queue External Reference |
Alphanumeric |
No |
|
If specified, will change the existing external reference. |
Location External Reference |
Alphanumeric |
No |
|
If specified, will change the existing external reference. |
Email To Address |
Alphanumeric |
No |
|
If not specified, the Email address already associated to the case will be used. |
Entry Text |
Alphanumeric |
Yes |
|
Common Return Codes
0,1,2,100,101,102,5000,6043,17000
Additional error codes may be generated. Their descriptions can be found by calling GetReturnCodeMessage.
More Information